More than almost any other industry, travel and hospitality has the power to create memories and experience that can last a lifetime. Emotions are often charged during travel, with anticipation, excitement, and at times, anxiety and frustration. Sometimes it just takes one experience to create a lifelong memory, with stories recounted again and again.
Neuromarketing is an opportunity for Travel and Hospitality marketers is to understand and influence these emotions in a way that helps with a decision-making of a traveler.
Tailoring a marketing campaign based on these emotional insights can build stronger engagement, resulting in greater travel experience, repeat visits, and word-of-mouth advertising. Simply put, there are numerous factors that determine why someone responds to certain marketing messages, makes a decision, and ultimately takes action.